Calcal AI Support
Need help with meal scanning, nutrition tracking, subscriptions, Apple Health, account access, or your profile? You’re in the right place.
Contact support in the app
The fastest way to reach us is through Calcal AI’s built-in support messaging.
- Open Calcal AI.
- Go to Profile.
- Open Messages / Support.
- Send us a message with a short description of the issue.
Subscriptions & purchases
If you purchased Calcal Pro and access does not appear, open the subscription screen and choose Restore Purchases. Purchases are handled by Apple.
Meal scanning
For best results, use a clear top-down photo, good lighting, and keep the full plate visible. Nutrition values are estimates and can be edited before saving.
Apple Health
Calcal AI can read permitted health data such as active and resting energy. You control access from the Health app and iOS Settings.
Frequently asked questions
Why does my meal estimate look different from the actual food?
Photo-based nutrition estimates can vary based on portion size, ingredients, sauces, preparation method, and image quality. Review and edit results when needed.
How do I restore my Calcal Pro subscription?
Open the Calcal Pro subscription screen and tap Restore Purchases. Make sure the device is signed in with the Apple Account used for the purchase.
How do I change Apple Health permissions?
Open the Apple Health app or iOS Settings and manage Calcal AI’s Health permissions there. You can change or revoke access at any time.
Is Calcal AI medical advice?
No. Calcal AI provides nutrition estimates and tracking tools for informational purposes only and is not a substitute for professional medical advice.
Still need help?
Open Calcal AI and send us a message from the Profile section.
View support steps